Retail Store

Niagara Cycle Works
2749 Military Rd
Niagara Falls , NY 14304
(716) 297-2764 (retail store phone only. For internet orders, please use number below)

Internet Department

716-205-1125
Internet department phone hours: 9:30am - 4:00PM M-F

We have a state of the art helpdesk system with customer service waiting to take your emails. Please email the internet customer service department , or use the contact form below.

When you use the link above or the contact form below, you will receive an automated response with a ticket number. This email lets you know that we received yours. If you do not get this automated response, WE DID NOT GET YOUR EMAIL. Please resubmit, make sure you have spelled your email address correctly, and make sure that you have allowed emails from niagaracycle.com

We prefer to handle customer service via email. Our priorities are getting orders out on time, handling order issues, keeping our website current, and keeping our prices low. Our low margins don't allow us to have a team of telephone operators to handle every "will this seatpost fit my 'standard' Huffy bike from 1980?" call that we may receive. Our helpdesk is faster and more efficient, and allows us to focus on getting your order out quickly.